drive mapper login redirecting to Netscaler AAA

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  • Updated 4 months ago
Im pulling my hair out with this one. A user launches drive mapper, but gets redirected to the Netscaler AA fto login eventhough SMAL and SSO are enabnled. The same user accesses the ShareFile tenant URL (we have SAML and SSO enabled 'saml/login') the user is automatically logged in therefore SAML and SSO is working correctly. Have reinstalled the Drive mapper software on the server to rule this out. Any ideas?

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Chloe McL

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Posted 4 months ago

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Chloe McL

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I have noticed in the drive mapper logs there is a authentication failed error 401. "Failed to authenticate against [sharefile tenant id] /sf-api.eu/v3  using OAuth 2.0. 

If drive mapper  cannot authenticate how come the web app can authenticate ok?
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Louis Göhl

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Hi,

Did you configured the account Group Policy?

Please see 6.2 in the Implementation Guide -> https://citrix.sharefile.com/d-sc1aee5c38ff45ab9

The implementation guide contains information on supported environmental configurations, Group Policy configuration steps, authentication, and troubleshooting.

https://support.citrix.com/article/CTX207791

- @louisgohl

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Chloe McL

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Yes GPO is in place. ADMX files copied into DC and configured with the Sharefile tenant.