Editing documents as Clients through Citrix Files app

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  • Updated 6 days ago

Our Client users require the ability to collab on one document within a folder in ShareFile and are unable to do this via the Citrix Files IOS app as the edit option does not appear for them (they have Upload permissions).

I have logged in as a Client via the Safari browsers on their devices and the edit option is available, on selecting it diverts you to the m365 login page - once their 365 credentials are entered the Office Online product pops up and they are able to edit away - any edits save.  

If they have Employee accounts the edit option IS available via the Citrix Files App....... 

Is this a known issue or is this just how the App works? 

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Alex

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Posted 6 days ago

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