Electronic Signature in PDF is invisible in ShareFile PDF viewer

  • 1
  • Problem
  • Updated 3 months ago
We are using ShareFile in the cloud (hosted).  We send a PDF to an external party, they fill in the PDF form and electronically sign it, then use a file drop link to get the PDF into ShareFile.  We are not integrating with RightSignature.  When we view the PDF through ShareFile, most of the information entered into the PDF is visible, but the electronic signature portion appears blank, so the PDF (inaccurately) appears to be unsigned.  

Any advice on workarounds?  Is there a different way to create a PDF with electronic signatures that would be visible in the current PDF viewer, for example?

We want to avoid downloading the files, so it's critical for us to view the full PDF's in ShareFile.
Photo of Jordan Cohen

Jordan Cohen

  • 2 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1

Be the first to post a reply!