Email encryption options missing from admin login

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  • Question
  • Updated 2 months ago
We are a new Sharefile Partner and I have installed the Outlook plugin into Outlook however there are no options to send an email encrypted only an attachment. Apparently this needs to be turned on however If i login to the admin portal where i expect to find the option to turn this on for users
Admin Portal>Settings>Admin Settings>Advanced Preferences>Email Settings
nothing shows up here at all
We appear to be on Sharefile Platinum which by all accounts has everything attached so whats the deal? Anyone else had this??
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Richard

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Posted 2 months ago

  • 1
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Kevin Glenn, Senior Technical Support Engineer

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Hi Richard,

I would be happy to help look in to this. Would you mind sending me a quick email with your accounts login page URL? I can be reached at kevin.glenn@citrix.com
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Richard

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Would just like to say Citrix have come back to me within 4 mins of my post and 25mins later issue is resolved. Stunning Customer Service, thanks Kevin