Email Notifications

  • 3
  • Problem
  • Updated 7 months ago
Employee's are not receiving email notifications.

No emails for any upload activity through the portal 
No emails from 'request files' from the Outlook plug in.  Employees can still find the files through their File Box.

I can confirm that there have been no changes to our mail server on our end to block emails from sharefile.  We have the necessary domains white listed.

This all started to happen once we all received the reset password fun on Monday.  Granted, we use SSO for sharefile and this had no effect on logging in whatsoever. 
Photo of Renato Dattilo

Renato Dattilo

  • 32 Posts
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Posted 7 months ago

  • 3
Photo of Barbara Roettger Thomsen

Barbara Roettger Thomsen

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I'm having the same problem.  It started after I did the mandatory password change this week.

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Brock Rones

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Same problem.  Last notification we received was on Tuesday.  There have been no changes to our mail server.  We do not use SSO.
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Ryan Orlando

  • 17 Posts
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This just started happening to us yesterday. Any resolution found?  I have a ticket open with support but have not heard back from anyone.
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Ben Grundy

  • 23 Posts
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For us, some notifications are being sent, but others are not. It doesn't seem to be folder-specific since some people on X folder are sent notifications but others are not.

I tried removing and re-adding affected people to folders but this did not help.

Clients are relying on these emails to let them know about new uploads, so ShareFile, please fix asap.

Thank you,
Ben
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Andrew Colombino

  • 21 Posts
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This is happening for my firm as well. I went to the Notification History area in Admin settings, and not a single notification was listed for today's date.

This is a really busy time of year for ShareFile to be having as many issues as they've had lately.
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Ben Grundy

  • 23 Posts
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Notifications seems better today - I think whatever the issue was might be fixed.

Edit: spoke too soon - still not working 100%
(Edited)
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Jamie Pittman

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We are having email notification issues as well.  Some are receiving them but they are not getting all of the alerts that they should.  Especially when multiple files are uploaded together.