Feature Request: Access files on SZC on-prem and network connectors through Office Apps for iOS

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We ́re having issues saving files in Word and Excel for iOS to Citrix Files and on-prem storage locations.

Customer is facing challenges when opening documents from ShareFile personal folders and network shares in Office Apps (eg: Word for iOS). Problems span from not seeing Personal Folders from ShareFile in Word, Network shares not visible in Word. 

Environment is setup with XenMobile on-prem, ShareFile with SZC ́s, MS InTune with App Protection policies for Word and Excel. XMS has app-policies pointing at InTune (“IntuneMAMUPN”). 

When using "Citrix managed storage/Azure" we can save documents to our personal folders, however when using storage on Storage Zone Controller or on SMB-shares through Network connector "nothing" works.

example 1: open a doc from Citrix Files in Word for iOS and edit the document, try to save to "Personal Folder" and you get an error and can ́t access your Personal folders.

example 2: open a doc from Citrix Files in Word for iOS and edit the document, try to save to a network share, the share won ́t even show up in Word for iOS 

This creates frustration with a product who claims to promote "mobile workflows" and so on...

If you view a document in Citrix Files originating from a on-prem SMB-share and choose to "open in Word" and edit, You sure want to be able to save the document when done, right?

Regards

/Henrik
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Henrik Kristoffersson

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Posted 3 weeks ago

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Robin K.

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Hi Henrik,


just as another experience as Admin.
We use another third Party MDM than XenMobile, but also protect MS Office Apps with Intune MAM Policies and use ShareFile/Citrix Files with connected Network Shares onPrem. We are using IOS devices only.

We only can use a kind of direct edit MS Office documents if we start this user workflow from Office apps.
So if I open e.g. MS Word App first, browse to "other locations" -> ShareFile ; select a file from a connected Network drive ... In this case modifications are directly stored back to the source Location in the onPrem Network drive, as soon as I close Word app or exit it via the "left arrow Symbol" in Word.
But if I start from the ShareFile app to select a file from Network drive, open then with e.g. MS Word app, then Word will create a copy during opening process of the docment and no direct save back is possible. Word will ask you were to store the modified document or save it locally on the device.

Best Regards
Robin

(Edited)
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Henrik Kristoffersson

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Thanks Robin. Interesting that you can se network locations in Word, I can only use Personal Folders, if they are Citrix-managed/ Azure. If personal folder is on-prem it doesn`t work. ShareFile support claims your scenario`s not supported..!?
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Robin K.

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Hi Henrik,
our Personal Folders are stored onPrem as well, like yours. And it works in the same as I described with the Network connected Shares from OnPrem.

We only have handling differences between Personal Folder and the Network Drives in regards to Offline file usage (in in Sharing of files of course)

Best Regards
Robin