Customer is facing challenges when opening documents from ShareFile personal folders and network shares in Office Apps (eg: Word for iOS). Problems span from not seeing Personal Folders from ShareFile in Word, Network shares not visible in Word.
Environment is setup with XenMobile on-prem, ShareFile with SZC ́s, MS InTune with App Protection policies for Word and Excel. XMS has app-policies pointing at InTune (“IntuneMAMUPN”).When using "Citrix managed storage/Azure" we can save documents to our personal folders, however when using storage on Storage Zone Controller or on SMB-shares through Network connector "nothing" works.
example 1: open a doc from Citrix Files in Word for iOS and edit the document, try to save to "Personal Folder" and you get an error and can ́t access your Personal folders.
example 2: open a doc from Citrix Files in Word for iOS and edit the document, try to save to a network share, the share won ́t even show up in Word for iOS
This creates frustration with a product who claims to promote "mobile workflows" and so on...
If you view a document in Citrix Files originating from a on-prem SMB-share and choose to "open in Word" and edit, You sure want to be able to save the document when done, right?