File path length limits in Sharefile VS Windows

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  • Updated 3 weeks ago
Our users frequently see the error message "Invalid Argument Share. The folder structure that you downloaded is too deep to be support by most operating systems...". I understand that most versions of Windows has a max file path length of 260 characters and that certain limits also apply in Sharefile in order to accommodate this limitation. However, it is not clear to me exactly what limits apply. I can find no clear information except the following link: https://support.citrix.com/article/CTX208316. This says that is will not be possible to download a folder if it contains a file whose path is greater 180 characters. Since it does seem to be possible to upload longer folder/file structures then what keeps happening it that our users upload structures which cannot be downloaded. 

Is it possible to change 180 download limit?
Does the limit apply uniformly across all methods of accessing Sharefile (apps, FTP etc.)?
Do any upload limits apply?

Thanks, any info much appreciated.
 
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Billy Jones

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  • Frustrated!!!

Posted 3 weeks ago

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Brian LeComte

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Billy,

My company as well has used ShareFile since 03/15.  We were under the guise that 180 was also a hard limit and caused major adoption issues.  I was on the phone with Tier3 and the engineer told me that ShareFile then (almost 2 years ago) is limited to the path limit for Windows at 260.  I was shocked to say the least.

I will say that DriveMapper or Explorer based browsing does go bad at the 260 limit.  But testing within our environment (on prem with SZC, no cloud) we have seen ZERO path issue or corruption from the web interface.  I made a fake path that was 160 characters deep and added a file that had 300 characters in the name and it bombed in DriveMapper but could be retrieved/renamed from web interface.

Our latest concern is the documentation around folder limitations (https://support.citrix.com/article/CTX227202).  Support has told us that the limits are from any root folder down including files, which I find laughable at 5000 items.  While we have not witnessed any issues, sometimes I wonder if certain "glitches" are wrapped into this.