File status: GET request return 'status: processing' also get document_id. But did not get any email with signing link. Testing for myself

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  • Problem
  • Updated 2 months ago
  • (Edited)
Hi, I have completed the Sending Requests (One-off Documents) to send a PDF file to sign to myself for testing.

When
checking the file status with GET sending request I got following response. But did not received any email with signing link.
  {
"id":"d4db9f46-45a5-4e97-8d43-e1acb1cae9a1",
"status":"processing",
"status_message":"File successfully downloaded",
"document_template_id":"117726dc-1f82-4382-9af1-a620723695ac",
"created_at":"2018-03-29T05:23:30.676-07:00",
"updated_at":"2018-03-29T09:42:17.896-07:00"
}
I am sending file to myself to test the system how it works. It would be great if anyone could give me any hints why I am not getting email. Thanks in advance.
Photo of Shahin Ahmed

Shahin Ahmed

  • 16 Posts
  • 1 Reply Like

Posted 2 months ago

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Photo of Bradford Shannon

Bradford Shannon, Employee

  • 5 Posts
  • 3 Reply Likes
Hi Shahin,
If you are testing by sending a document to the email address that you also log in with(or the email that was used to generate the API key) RightSignature does not send you an email notification until you access the document through the Web Application. I would recommend sending these test documents to an alternate email address to see that the notification looks like to a client.
Photo of Shahin Ahmed

Shahin Ahmed

  • 16 Posts
  • 1 Reply Like
Hi Bradford,
Thank you. I have changed the email but still facing the same problem. It seems after downloading the file in Right Signature server the document is not created.
Please let me know what's going wrong and how I could correct the issue so that I could receive test email with sign link.
Photo of Shahin Ahmed

Shahin Ahmed

  • 16 Posts
  • 1 Reply Like
Hello Bradford,

Thank you so much for your reply. I used different email which is not used to account OR used to login. But still the status shows 'processing' and do not receive any email with sign link.

API documentation shows the file could have a sequence of status once it has been uploaded. I'm wondering in what status file emailed to customer with sign link. Is it during 'Processing' OR after 'Completed'.

Also I would like to know what happens after customer sign the file.

for your convenience I'm giving the latest file status:

{
"id":"e1575ee3-b059-428f-bc43-28cd8ed5228d",
"status":"processing","status_message":
"File successfully downloaded",
"document_template_id":"2ca72263-bfd5-4e56-8593-2782d9250d47",
"created_at":"2018-03-31T18:21:21.712-07:00",
"updated_at":"2018-03-31T18:22:55.480-07:00"
}
  
Looking forward to hearing from you soon.

Thanks again.

Shahin
(Edited)
Photo of Shahin Ahmed

Shahin Ahmed

  • 16 Posts
  • 1 Reply Like
Hello,

I am still facing the same problem. File status shows "Processing", same what I posted above. But did not get any email with sign link.

It would be very helpful if someone could give me any hints why it's happening and how I could make it right to get email.

Thanks and Regards

Shahin
(Edited)