Files not saving updates

  • 1
  • Problem
  • Updated 1 year ago
There's been several co-workers that have encountered this problem:  working on documents/spreadsheets, making updates, saving their file - but when they reopen the file, their changes are gone. Has anyone else encountered this before and what can be done to fix it? We are using v 4.5 of Citrix for Windows, and the file was updated prior to v4.5.  They looked at the file yesterday and none of their updates were there. 
Photo of LS


  • 19 Posts
  • 3 Reply Likes

Posted 1 year ago

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Photo of Amelie


  • 65 Posts
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Did you look at the different versions available ? Also, are there many coworkers working on the same file ? If this is the case, you must use the check-in-check-out option...