Folder Access error

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  • Problem
  • Updated 1 week ago

Failed to load folderError illustrationThe folder you are looking for could not be found. This can occur if the link you used is incorrect, or if it points to a folder that has been deleted or to which you do not have access.


I receive this error when trying to access my folders.
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Edward Bender

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Posted 1 week ago

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Cortney Chastain

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We have contacted ShareFile Support and they said that reports started coming in about connectivity problems 10 minutes ago and they have determined an issue with a shared database at their datacenter.  Their engineers are working to resolve this as soon as possible, but they were unable to give me a timeframe for complete resolution.

(Edited)
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Leo, Official Rep

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Hi folks,

This is currently being looked into. We have an update on status.sharefile.com available for subscription if you need notifications on the current status.

-Leo