folders displaying 0B when not empty

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  • Updated 1 month ago
We are having an issue on a lot of our subfolders where the display storage of the folder will be 0B but there is in fact a file inside. I have been having to send each folder address as we find them to citrix technicians so that they can refresh the storage but I am worried that there are lots of folders with this issue and new ones being created that will be the same. Has anyone else had this issue?
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Jessi

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Posted 1 month ago

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Luciano Cordova

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I also have several users that are complaining of latency issues between the Citrix Share File application and the Web application. The user creates a folder using file explorer and Citrix Share Files but it doesnt pop up in the web interface. Other users cannot see it in either version.  
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Jessi

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Have you had any success with solving this issue? Looking for suggestions of what I should do.
(Edited)