Forcing employee,user to type ID and Password everytime he or she launches Citrix Files

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  • Question
  • Updated 3 months ago
One of our customers wants to force employees or users to type ID and Password every time he or she launches Citrix Files.
Does Anyone know how to configure?
Photo of amoriya 1972

amoriya 1972

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Posted 3 months ago

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Photo of Rakesh Kumar

Rakesh Kumar, Manager, Engineering

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@amoriya you might want to try disabling automatic login. Login as ShareFile Admin and navigate to Security > Configure Device Security and set Enable Automatic Login: NO

After that CitrixFiles for Windows should prompt for login every time once the existing token expires. To test this you could log out from Citrix Files once.

Photo of Shashank Choudhary

Shashank Choudhary, Employee

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Sorry for the late reply.

To force users to log-in every time they launch the app, please follow the following steps
  1. Login to ShareFile with the admin account
  2. Go to Settings > Admin Settings > Security > Configure Device Security 
  3. Scroll down to the bottom of the page to go to 'Custom' section
  4. Please choose No for 'Enable Automatic Login'

Please let us know if this doesn't work.