Full User List Export not working

  • 1
  • Problem
  • Updated 3 years ago

HI All,

I'm trying to export a full user list using the Web application version : 1.17.11.1

I get the following error in chrome when I attempt to download the file :

<code>{"code":"Unauthorized","message":{"lang":"en-US","value":"[AUTH] Invalid Authentication"},"reason":"Unspecified"} </code>

Any suggestions?

Thanks

Huw.



Photo of Huw

Huw

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Ricardo Everson

Ricardo Everson

  • 39 Posts
  • 9 Reply Likes
The issue you are experiencing with Full User List Export not working is currently a known issue that our engineering team is working on resolving. Resolution will be release with next update of Web App.

If you have any additional questions or if your issue is not resolved after the notification, please feel free to reach out to our team anytime at 1.800.441.3453 or submit an email request at https://www.sharefile.com/support/request.
Photo of Huw

Huw

  • 2 Posts
  • 0 Reply Likes

Hi Ricardo,

Thanks for your prompt reply. I will keep a lookout for the notification for the next release.

Thanks

Huw.