Hi! I have a problem with downloading files.

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  • Updated 2 weeks ago
Hi! I have a problem with downloading files. The download fails randomly: There was a Error preparing your download. A message has been sent to our support staff to investigate This Issue. We apologize for the inconvenience.
I reviewed the log files SZC. When Error occurs in the discharge records in the SZC server displays errors like:
07/08/2015 15: 50: 34 655 66 ERROR Problem reading from file encryption key from \\ talm2na01 \ ShareFile \

Can your help me?

Best regards.
Photo of Rafael


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Posted 4 years ago

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Photo of Dwarakesh Babu

Dwarakesh Babu

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Fix errors from network or server failures

Network errors:

If you see a network-related error message, such as "Network Error", your Internet connection failed during the download.To fix this, make sure that your Internet connection is working normally and try to download the file again.

Server errors:

If you see a server-related error message, like "Server Problem", this means that there's something wrong with the server you were trying to download the file from.To fix this, you can try again later, or contact the website owner.

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David Shorter

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I have 4 failed downloads in the last 4 hours. I am trying to download an 1,1Gb file from a link provided but Graphisoft in Hungary as follows
On 12 Oct 2015, at 5:35 pm, Nyitrai, Gyorgy <GyNyitrai@graphisoft.com> wrote:
Hello David,
You can download the preliminary version from here:
Mac: https://graphisoft.sharefile.com/d-s998ee659ad247fa9 
When AC starts it will ask for authentication, please enter these data:Contact: david.shorter@internode.on.net
It commercially urgent that I download this file and so far Sharefile has failed
Photo of Scott


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Yes this issue is still happening with failure of Upload or Downloading files thru the Web Application.
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shyam narayan

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how was this fixed