Hi! I have a problem with downloading files.

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  • Updated 1 year ago
Hi! I have a problem with downloading files. The download fails randomly: There was a Error preparing your download. A message has been sent to our support staff to investigate This Issue. We apologize for the inconvenience.
I reviewed the log files SZC. When Error occurs in the discharge records in the SZC server displays errors like:
07/08/2015 15: 50: 34 655 66 ERROR Problem reading from file encryption key from \\ talm2na01 \ ShareFile \

Can your help me?

Best regards.
Photo of Rafael


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Posted 5 years ago

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Photo of David Shorter

David Shorter

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I have 4 failed downloads in the last 4 hours. I am trying to download an 1,1Gb file from a link provided but Graphisoft in Hungary as follows
On 12 Oct 2015, at 5:35 pm, Nyitrai, Gyorgy <GyNyitrai@graphisoft.com> wrote:
Hello David,
You can download the preliminary version from here:
Mac: https://graphisoft.sharefile.com/d-s998ee659ad247fa9 
When AC starts it will ask for authentication, please enter these data:Contact: david.shorter@internode.on.net
It commercially urgent that I download this file and so far Sharefile has failed
Photo of Scott


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Yes this issue is still happening with failure of Upload or Downloading files thru the Web Application.
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shyam narayan

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how was this fixed

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