How do you get ShareFile to show up in a Spotlight search on Mac?

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  • Updated 4 weeks ago
It seems like any files uploaded to ShareFile won't show up in a Spotlight search. I'm on MacOS High Sierra. I've double checked to make sure that ShareFile is not excluded from being searched. Has anyone been able to get this working?
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Amanda Liao

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Posted 2 years ago

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Leo, Official Rep

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Hi Amanda,

I'm a little confused by this question.  How is Spotlight accessing ShareFile to search it?

-Leo  
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Amanda Liao

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Hi Leo! I'm using the ShareFile for Mac desktop app. I'm guessing that because the files aren't stored locally on my Mac, they won't show up in a Spotlight search? I'm just wondering if there's a workaround for that - I'd like to be able to search for files on the desktop app.
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Leo, Official Rep

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Correct.  I'm not aware of a workaround for it, unfortunately.

-Leo
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Darren Bennett

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This is a huge disappointment, it makes the app unusable for mac.  I have many hundreds of seats to sell ShareFile too, and this one lack of capability will be a show stopper.   The old ShareFile offline setting allowed us to select where to sync to, so the folder resided in the system volume and was searchable - the new version doesn't allow for his and mounts Citrix Files as a volume that is not indexable by Mac OS - unusable. 
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Rasmus Tramp Frederiksen

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I totally agree with Darren on this. We are thinking of moving to other competitors due to the lack of this possibility. 


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Frank Gualdron

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Hi, I had the same problem, I found a workaround, install Citrix ShareFile SYNC along with Citrix Sharefile, it will sync your file to a folder in home and now will be searchable by spotlight. 

Sync can be found https://www.citrix.com/downloads/sharefile/clients-and-plug-ins/sharefile-sync-for-mac.html
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