How does an administrator reset an employee password?

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  • Updated 4 months ago
There is no option for the administrator to go in and change a password. We have a terminated employee that we do not want to disable their account, but change their password so we have access to the account.
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Karin Hill

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Posted 4 months ago

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Leo, Official Rep

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Hi Karin,

When you go to the employee account, you should see a line that says "Reset" next to "<Hidden for Security>"

If you do not see this line, then it's possible your terminated employee was the Master Admin of the account.  For more information about the Master Administrator, please go here:https://support.citrix.com/article/CTX208528

In such a case, you will need to either get the password reset email to reset the password (for example, by having email sent to that user's mailbox forwarded to his/her replacement) or contact Support for a process to follow.  

-Leo