How to remove the link to Sharefile in the explorer?

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  • Updated 6 months ago
I remove sharefile and install citrix files. I delete de c:\users\username\sharefile folder but the sharefile link is stil in the explorer. Do you know how to remove the link in the explorer?
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Alain Duhaime

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Posted 7 months ago

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Prabhat Tyagi, Director, Product Engineering

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Hi Alain,


Please check if the ShareFile Sync App is shown in the Programs and Features. If so try uninstalling from there. The uninstall process should remove the Explorer Favorites Link.

If you don't find the app in explorer, you can right click the ShareFile link under Favorites and remove it. 

Cheers
Prabhat Tyagi
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Janice Kang

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I'm having the same issues on multiple workstations. I uninstalled ShareFile Sync from the Control Panel but after successful uninstallation, the ShareFile folder still exists in File Explorer. How do I remove this completely? I followed instructions from https://community.sharefilesupport.com/citrixsharefile/topics/cannot-remove-sharefile-sync-folder-fr... to no avail. I can't remove from Favorites either - when I right click, there's no option to "Remove". Scouring the web for a solution but no one seems to be able to resolve this issue!
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Alain Duhaime

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HI, 

I find this. You delete these 2 keys and the folder disappears in the explorer:

⦁ HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{A9BA98BB-DA7E-4F53-BC77-9D348F4F248D
⦁ HKEY_CURRENT_USER\SOFTWARE\Classes\WOW6432Node\CLSID\{A9BA98BB-DA7E-4F53-BC77-9D348F4F248D

The source are in  the folder in the c: \ users \ username \ Sharefile. If you want to move it.  You can try by  UNC or you have to give some persmissions on folder en sub folder.