How will I know if the email address that a link was sent to you bounced because of a wrong email address?

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  • Updated 5 years ago
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When I send an email to an email address that does not exist, I usually will get a bounce back telling me that the email address does not exist. Does this same thing happen with ShareFile?
Photo of Dennis Jordan

Dennis Jordan

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Posted 5 years ago

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Photo of Ashlee Burch

Ashlee Burch

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Hi Dennis,
Currently, there isn't a notification that you will receive if the email is entered in error. As long as it is in the proper format ( the system will try to send it. If you perhaps misspell the name of your client, they will need to let you know that they haven't received your email or you can select the option to "receive an alert when the user downloads" and you can tell in that way.

I apologize for the inconvenience.

Please let us know if you have any other questions.