Our clients have been having issues logging into ShareFile for about a month. And now we aren't receiving important notifications when the clients that can log in send us files. I have contacted support via phone, waited for a call back (never happened), have submitted tickets via their web application (all have gone ignored) and now today I was told I would receive a call back within 3 hours so I wouldn't have to wait an hour on the phone. After 4 hours I received an email asking for a survey about their customer service and decided to call back. I managed to reach a live person and after explaining mys situation and how frustrated I am they have put me on hold for 70 mins.