I have a weird problem as if some users download documents at night every minute. This produces a high number of notifications.

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  • Updated 3 months ago
I have a weird problem as if some users download documents at night every minute. Has anyone ever seen this? I talked to the users and they did not do anything. This produces a high number of notifications.
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Alain Duhaime

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Posted 3 months ago

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ShareFile Admin VA

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I saw this once and theorized (but never proved) it had to do with virus scanning activity.  I created a policy on our AV software to exclude the S drive and that seemed to cure it.  In retrospect maybe that is proof of the original issue.
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Brian LeComte

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We have seen this when users are searching the folder structure from within Citrix Files for Windows. Support has told us that the search feature from Windows is considered a Download and therefore touching your files