i need to see the conversation history in outlook when sending encrypted emails in outlook

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  • Updated 3 weeks ago
When i send encrypted email through outlook and when user replies it decrypts but i do not see what they replied for so need to have conversation history when we send EE
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Joe

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Posted 3 weeks ago

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Anthony Price, Quality Engineer / Release Manager

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Hi Joe, 

I'm on the Engineering team that works on Citrix Files for Outlook (formerly ShareFile Outlook Plug-in).

I'm afraid I've read over your post a number of times and I'm not sure what you're asking for. Are you talking about wanting conversation history to display inside of Outlook, or showing up elsewhere after you've sent an Encrypted Email through Outlook?

When a user replied to an Encrypted Email and it decrypts for you (if you're authenticated into the same account as them) then you should see the conversation history in your email thread. Is this not what you're seeing?

Thanks!
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Joe

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Correct this is not happening I only see the very last message that was sent, and not the conversation history.