If I view a .jpg in the ShareFile Viewer, the Usage report shows it as a "Download"

  • 2
  • Problem
  • Updated 5 months ago
If I view a .jpg in the ShareFile Viewer, the Usage report shows it as a "Download".  For a certain set of folders, we've asked users to view documents in ShareFile but not download them. The misreporting of a view action as a download action makes it hard for us to track actual usage.
Photo of Jordan Cohen

Jordan Cohen

  • 2 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 2

Be the first to post a reply!