Trying to change my root directory from my PERSONAL folder to my SHARED folder so when Orion sets up an Orion Folder for each of my clients to access in their client portal, all the partners within the firm can access that shared folder. Orion says its a Sharefile issue. Looking for help.
ShareFile doesn't have a concept of changing a "root directory". You simply have your own personal folder, and a list of shared folders. I'm not too familiar with Orion, but it looks like they create their top level OrionFolder in your personal file folder instead of as a shared folder (ideally it would be a shared folder).
I'm not sure if your partners would be accessing the folder via ShareFile or Orion. In ShareFile, you can add their corresponding user accounts to the folder to grant them access to it.