Important Update Regarding Legacy Datacenters

  • 1
  • Announcement
  • Updated 2 years ago
ShareFile is continuing to improve our infrastructure in an effort to ensure a high quality experience for our customers and pave the way for future improvements as our products and services evolve to meet customer needs. As part of that effort, two legacy data centers will be coming offline later today, February 6th.

Please ensure that NO traffic is going to either of the following IP ranges (via HOSTS entry, DNS override, proxy, etc...)

  • 173.199.x.x (78.108.112.0 - 78.108.127.255)
  • 78.108.x.x (173.199.0.0 - 173.199.63.255)

No traffic should be reaching the IP ranges listed above, as they point to the legacy data centers.

If you were currently utilizing the above IP ranges, please:

1. Remove those host entries.

2. You can use the nslookup command to verify you are no longer receiving the legacy IPs. When using the nslookup command, please use your primary account URL per the example below, replacing "yoursubdomain" with your own account subdomain:
  • Example command: nslookup yoursubdomain.sharefile.com
  • Example command: nslookup yoursubdomain.sharefile.eu

3.
If you had to make any changes due to the above and are utilizing on-prem storage, please ensure no cached DNS entries are being used by restarting ALL StorageZones Controller server machines in your zone. 

If you are not currently utilizing the IP addresses indicated above and do not need to make any changes, then a restart is not required. 


3.a If you do not wish to restart your server machines
, please restart the following services for each of your storage centers:
  • Citrix ShareFile Antivirus Integration Service
  • Citrix ShareFile Cloud Storage Uploader Service
  • Citrix ShareFile DLP Integration Service
  • Citrix ShareFile File Cleanup Service
  • Citrix ShareFile File Copy Service
  • Citrix ShareFile Management Service
  • Citrix ShareFile Proxy Email Service


Additional info regarding this change


The StorageZones Controller services call the ShareFile API servers periodically. StorageZones servers may contain host entries or stale cached entries pointing to older ShareFile datacenters. If the datacenter comes offline, these services will be unable to function correctly. This may lead to the zone going offline and becoming unavailable for use. Restarting the server machines (or individual services) will ensure that no services use cached stale DNS entries for connecting to ShareFile servers.


If you have any additional questions or concerns regarding the above, please visit https://www.citrix.com/contact/technical-support.html
Photo of Jerred Metts

Jerred Metts

  • 83 Posts
  • 8 Reply Likes

Posted 2 years ago

  • 1

Be the first to post a reply!