In my file explorer, the S: drive shows a limit of 100 GB but my plan is for unlimited storage.

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  • Updated 2 weeks ago
I am running Windows 7 Professional and Citrix Files version 4.3.106.0. I also have beta features enabled. 

In my File Explorer, I see the S: drive and it shows I have 103 GB free of 100 GB, but the drive appears as full as the bar is filled up with blue. My current billing plan is for unlimited storage too. 

So I have two questions regarding this.
  1. Is it an issue that this is saying 103 GB free of 100 GB? The numbers don't make sense.
  2. Do I have unlimited storage on my plan or am I limited to 100 GB? On the web dashboard it shows my storage as unlimited.

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Alex D

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Posted 2 weeks ago

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Chris Anderson, Product Manager

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The 100 GB is simply symbolic and does not represent how much storage you have in ShareFile. Windows forces a number, so we place 100 GB there. The rational behind using 100 GB is that this typically represents the max per file size limit an account can upload into ShareFile. 
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