Intermittent Notifications - Update

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  • Updated 7 months ago
  • (Edited)
Hi everyone,

An update on the previously dropped notifications.  We were able to identify and recover the notifications missing due to the connectivity issues going on during the last week of February.  To differentiate them from the normal notifications, they have "Recovered" added to the subject and will be going out over the weekend.  If you had any issues with the notifications going missing and they are not showing up in the recovered notifications, as before, please put in a help request or call in so that we can investigate the issue.

I wanted to give a heads up that we have been receiving reports of notifications failing to go out on an intermittent basis.  Further investigation is indicating a relation to the intermittent downtime issues affecting many services with locations in the US East Coast, as reported by sites like downdetector.com.  The erratic connectivity is preventing some connections from reaching our email service provider for the notifications to send out.  Any notifications that have failed to go out should be considered unrecoverable.  We are aware of the frustration this causes, but because the connectivity problem is more of a global issue, and not ShareFile specific, we can only ask for your patience in the matter as we wait for the potential bomb cyclone to dissipate.
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Leo, Official Rep

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Posted 8 months ago

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Mickey Kelly

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How long can we expect for this issue to be resolved?

We are spending waaaay too much time going back and checking our upload logs to figure out what was missed.  
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Leo, Official Rep

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Hi Mickey,

My apologies -- shortly after I put this up, the status page was finally updated (status.sharefile.com).  The issue regarding the weather should have been resolved as of Friday night.  If notifications after Saturday morning are still missing, please put in a help request or call in so that we can investigate the cause.

-Leo
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Leo, Official Rep

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Hi everyone,

We've received an update regarding the notifications that went missing, and I've gone ahead and updated my original post with the information.