Intermittent Preview loading issues

  • 1
  • Problem
  • Updated 6 days ago
We generate shares for some files (png, doc, docx) and our users are seeing issues with loading these shares in their browser using the Sharefile web previewer. Some times they will see a default thumbnail (same for all images) but then sometimes the actual image will show. A single user trying to load the same file may fail, then load the image, then fail the next time it loads.

The same is happening for Word Document previews. Users get an error like this:


Is there any advice someone can offer on how to improve the preview experience? Or are there any settings we can change to improve its performance and consistency?
Photo of Ross Bender

Ross Bender

  • 34 Posts
  • 4 Reply Likes
  • frustrated

Posted 1 month ago

  • 1
Photo of Ross Bender

Ross Bender

  • 34 Posts
  • 4 Reply Likes
It appears this is a system wide issue in the EU. They have updated the Sharefile status page:

http://status.sharefile.com/incidents/bwh2jp2yqnfg