Is Sharefile down? Can see files, but cannot access them - when trying to call both US and UK numbers - the calls cannot connect

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  • Updated 7 months ago
Is Sharefile web access down?  Can see files, but cannot access them.

When trying to call both US (800) 441-3453 and UK numbers +44 (0800) 680-0621 - the calls cannot connect -- assuming their phones are "ringing off the hook" and cannot handle the sudden call volume?
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Bob

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  • Frustrated

Posted 7 months ago

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Alex

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Looks like AWS is having problems. https://status.aws.amazon.com/
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Leo, Official Rep

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Yes, the AWS "Increased Error Rates" is/was affecting volume.  It looks like AWS is marking it as resolved now, however, so please try again.

-Leo
(Edited)