Is there a setting to keep users logged into to Sync indefinitely? Some of them get logged off, seemingly at random times

  • 1
  • Problem
  • Updated 11 months ago
Sharefile Sync logging users off
Photo of Russ Boisvert

Russ Boisvert

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Posted 11 months ago

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Photo of Leo

Leo, Official Rep

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Hi Russ,

What are your settings for the Authentication section on the website under Settings -> Admin Settings -> Security -> Login & Security Policy?  Your Re-authenticate field would need to be set to Never.

If that doesn't work, please submit logs via Report an Issue in Sync from one of the affected users when it happens.  Please make sure to include in the submission notes:

Sync version
Time when the logout happened (including time zone)
Both Authentication settings in the website
How the login was performed before (SSO or login/password)