Is there any way to get a generic code for Sharefile?

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  • Updated 2 weeks ago
Is there any way to get a generic code for Sharefile? I have the 2-step authentication set up. I put in 1 phone number and now I do not have access to get the code from it to change the phone number. Our IT Director tried to take it off on the Admin side and it still didnt work. Just wondering if there is a general code we could use as a 1 time, just so we can change the number under the profile. TIA
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Dana

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Posted 4 months ago

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Marques Deane, Technical Support Engineer

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Hi Dana,

Here is some documentation on 2 factor authentication, it should either text a random code via text message or phone number. Please let us know if you are still having issues.

https://support.citrix.com/article/CTX208336

Thanks,