Issue with https://rightsignature.com/api/forms/{form-id}/generate_link.xml endpoint

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  • Updated 3 months ago
  • (Edited)
Hello,

Since 1st of April, the generate_link endpoint has stopped working for us. We are connecting with a Secure Token, not OAuth, and the result comes with a status of “500
Internal Server Error” but no other error message. We tried to figure out if it was something caused by us, but we didn’t make any changes to the API request on our end. We are setting the same token in the "api-token" header as we’ve always done. 

We've also tried other endpoints like https://rightsignature.com/api/forms.xml with the same request information and it's working for us, the only problem is with https://rightsignature.com/api/forms/{form-id}/generate_link.xml.

Also, when we try to generate an embedded link of an online form from our account in https://rightsignature.com, we are also getting a 500 Internal Server Error, please see image below.



Were there any changes on Right Signature side for this endpoint that might cause this?
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Alexandru Matei

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Posted 3 months ago

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Saravanan Kannan, Software Engineer

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Hi Alexandru,

We are working on a fix for the same issue. It should be resolved in the next day or two.

Thanks
Saravanan
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Alexandru Matei

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Thank you!
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Saravanan Kannan, Software Engineer

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Hi,

This should work now. 

Thanks
Saravanan
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Alexandru Matei

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Thank you very much!
Can you give us more details about this problem? Is there something we can do to prevent this from reoccurring?