Issue with not being able to edit email address to signers after the document has been sent

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  • Problem
  • Updated 5 months ago
In Right Signature there is no way to edit or change an email address to a signer of the document or a CC recipient after the document has been sent. This is an issue for several reasons. First, if a typo is made in the recipient’s email address then they never can receive the link to complete the signing for a fully executed document. Further, there was no notification of a bounce or undeliverable email address which in the situation described above I confirmed the domain name was typed wrong and was not a valid email.  Even worse it wouldn’t let me correct or edit the email address for the correct signature and I had to trash it and re-send the whole document after our customer already reviewed everything and signed. So we were embarrassed because it wasted everyone’s time re-reviewing the contract. Furthermore, sometimes I would like to be able forward the document to another signer. Maybe the previous signer was the wrong person, or unauthorized to sign, or maybe they just passed away. I should be able to quickly and easily change the address once a document is sent. Heck I should be able to add signers and delete them. I cannot think of any legal reason that requires this internal control that does not allow editing of the recipient/signatories’ email addresses. I am requesting the developers consider the account/Admin user in RightSignature be able to change email addresses as need after a document has been sent. It really doesn’t make sense why the email address would be locked if the Administrator is in control of setting it all up. I have really liked this product for years, but I am now looking to switch over to DocuSign because this issue has cause multiple headaches for my company. I hope it can be fixed quickly. Please put a ticket in to fix this and make the change so email addresses can be edited! At the very minimum put a pop-up warning at the end as a reminder to check and verify all the email addresses, names and other detail. Thank you.
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Justin Richardson

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  • This issue was a major set-back and embarrassing

Posted 9 months ago

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Andrew James Reeve-Parker

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Agree with your view Justin. Have RightSignature responded with a solution?
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Gigi Poon

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At this rate, I don't think there is any active development going on with right signature. I'm planning to move away from RightSignature and Citrix sharefile as their features are oversold by sales people, way too expensive for what you really get, and their support is out of touch with their development team or general product launches (great support, just that the whole company has some pretty awful communication and structure issue internally).

RightSignature specifically has become archaic when compared to other e-signature software and it looks like citrix doesn't care about that - as demonstrated by their lack of response, lack of updates, lack of real support, lack of real integration with other citrix products.