Issue with ShareFile upload/download notifications not coming through to users

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  • Updated 2 weeks ago
Since the weekend just gone (13th Oct) we have seen upload/download notifications were not being received internally or externally - interestingly this does not apply to those who have 'real-time' notifications selected, only hourly/daily etc.

As soon as I set a user to 'real-time' they start receiving notifications again. As a temp fix I've manually updated all our staff to have real-time but doing this for 1000+ clients isn't realistic.

Anyone else having similar issues?
Photo of John Silman

John Silman

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  • concerned

Posted 6 months ago

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Photo of Madhu Gopalachari

Madhu Gopalachari

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We are experiencing this same situation and setting the notification to real-time did not really help. Has your issue been resolved?