Issues Signing from a Mobile device

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  • Updated 5 months ago
Our clients have been complaining about signing via smart phone or portable devices. It has happened to about 70% of our clients to where we are considering other programs for electronic signature.
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Asad Abbasi

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Posted 5 months ago

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Prabhat Tyagi, Director, Product Engineering

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Hi Asad,

Are you referring to RightSignature or the Citrix Files mobile apps? Are these users able to connect via the web application? To troubleshoot the issue you may be facing, logs and other details may also be needed. 

Can you please open a support ticket via https://www.sharefile.com/support, and someone will assist you. 

Cheers
Prabhat Tyagi