items not syncing across all computers

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  • Updated 2 months ago
The title basically says it. In this one particular folder on computer A I see 25 items. On computer B I see 21 items. Computer A shows 850MB data. Computer B shows 530MB data.

I created a test folder, and that synced just fine. Subfolders likewise under that folder have different copies on Computer A vs computer B. Thoughts?
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Alexander

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Posted 2 months ago

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Amelie

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We had similar problems in my organization. We had to "Refresh content" with right click in Citrix folder. Also, I described our problem to Citrix Support and they asked to upgrade to Citrix Files latest version.

Note : On our side, the problem was sporadic.

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LS

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I don't understand why we should need to refresh anything.... changes to files and folders should be immediate.  This is very dangerous when people need to update the same file, and has caused us problems.  I've already had to warn people that when I assign rights to sharefile folders, it could be immediate or it could take a day to see the same rights in citrix for windows.  The delay is awful!  Now I have to worry about files and folders too?  I hope a citrix tech is following this thread and can add it to the list of items that need resolved in a future release?  This is a very important issue.
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Amelie

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100% agreed.
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Alexander

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Absolutely. Also, for a company as large as Citrix, this is pretty backwards. I have seen with other sync problems it took development nearly 2 years to fix the issue. At this point I will advise my client that we should migrate away from this broken platform. I think the only other option would be to nuke it from orbit and start over and why would I do that on this broken platform. Say goodbye Sharefile, say hello Egnyte, which is an actual enterprise grade product, has actual support, and is a fantastic app. I'm an IT Consultant, we migrated everyone but this one client away from sharefile (our company included) and have decided to stick w/ Egnyte. So far, 0 issues minus things like you can't upload .tmp or $._ files, and there are a few file size limitations. Beyond that it's fantastic and well worth the compromise IMO.

Citrix - if anyone actually reviews these boards and you can help out, feel free to shoot me a reply. As it stands now I'm advising my client to move away from this product, OR to continue understanding they may have out of sync data. I can't fathom they'd agree with that.

Alexander