latency and buffering

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  • Problem
  • Updated 10 months ago
  • (Edited)
I am having latency and buffering of playing .mp4 videos that are over 500 MB. I called customers support today and and they told me it had to do with the bandwidth from Sharefile. They tested youtube vs streaming video from Sharefile and they thought the development team needs to increase the bandwidth for my account to stream video. When purchased there was an understanding that the videos would play without latency and buffering. My clients go in to view the files and are having this problem. Please contact if there is any assistance. If there is no resolution I will have to change to another product.
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Guy Redman

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Posted 10 months ago

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Leo, Official Rep

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Hi Guy,

I feel like there may be some miscommunication going on there.  Bandwidth is something that is completely reliant on your ISP.  That's not something ShareFile can control.   

If your videos are > 500 MB, depending on how long they actually are, that carries the implication that they may be high quality and will require better bandwidth to stream (anywhere) without latency or buffering.