Linked Sharefile folders no longer accessible in Teams

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  • Updated 3 months ago

We have ShareFile folders linked to different channels in MS Teams. Today they are not opening, and when trying to open a file we get the message, "You don't have access or the file isn't there anymore. You can contact the file owner for help." But everybody is having the same issue. I disconnected ShareFile and tried connecting it again, but I never get a log in window (there is no pop-up blocker in play). I have no problem accessing ShareFile from any of the standard channels (Citrix Files for Windows, web app). My IT consultant hasn't found any specific issues on the MS side of things. Not sure exactly where the issue is. Anyone else having this problem?
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Michele Houston

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Posted 4 months ago

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Jeff Chen

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same here. we are having issues too!
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Michele Houston

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Thanks, Jeff. We're going kind of crazy about this. I reached out to ShareFile support, but that person said since it's not an integration ShareFile supports, there is nothing they could do. My IT consultant still hasn't found anything, and I don't see anybody else talking about the issue. 
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Michele Houston

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Well, as of 7/3/19, everything's working just fine again. Don't know why it wasn't and don't know why it is now. Perhaps this will remain a mystery. 
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Jeff Chen

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Yups! I just noticed the other day it started working too. Hope this doesn't drop again.