Login Issues ? - Redirecting back to login page after login.

  • 2
  • Problem
  • Updated 4 months ago
  • (Edited)

Numerous clients (around the US) have indicated that after they login, the web application redirects back to the login page, never actually letting them login and see folders, etc.

Seems random (comes and goes) but has been going on for several hours now.

Anyone else see this ?

Still getting questions from clients.......anyone ?
Photo of Jason Gladden

Jason Gladden

  • 12 Posts
  • 1 Reply Like

Posted 9 months ago

  • 2
Photo of Lokitha

Lokitha, Knowledge Services Specialist

  • 12 Posts
  • 0 Reply Likes
Official Response

If you are unable to login to your account, open yourdomain.sharefile.com and click the Forgot password link.

Refer to CTX238137 - Unable to login to My ShareFile Account, Password Not Working for more details

Citrix identified some unusual logins to certain Citrix ShareFile (aka. Citrix Content Collaboration) user accounts. We are requiring a password reset for all non-SSO accounts. Upon logging into ShareFile, users will no longer be able to use their old password. They will have received an email providing a link to reset their password.

For more details on the recent password policy change, refer to Citrix forces password reset to protect against credential stuffing