Login problems password does not work from either Web or Sync for windows!

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Some (not all) users experience intermittent problems to log in from  any client (Web, Sync, Widget) from their PC.

However I am always able to log on with their credentials from my computer (Mac).
What could be causing these problems?
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Markus Korhonen

  • 11 Posts
  • 0 Reply Likes
  • Frustrated...

Posted 6 years ago

  • 1
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Lokitha, Knowledge Services Specialist

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Official Response

If you are unable to login to your account, open yourdomain.sharefile.com and click the Forgot password link.

Refer to CTX238137 - Unable to login to My ShareFile Account, Password Not Working for more details

Citrix identified some unusual logins to certain Citrix ShareFile (aka. Citrix Content Collaboration) user accounts. We are requiring a password reset for all non-SSO accounts. Upon logging into ShareFile, users will no longer be able to use their old password. They will have received an email providing a link to reset their password.

For more details on the recent password policy change, refer to Citrix forces password reset to protect against credential stuffing