If you are unable to login to your account, open yourdomain.sharefile.com and click the Forgot password link.
Refer to CTX238137 - Unable to login to My ShareFile Account, Password Not Working for more details
Citrix identified some unusual logins to certain Citrix ShareFile (aka. Citrix Content Collaboration) user accounts. We are requiring a password reset for all non-SSO accounts. Upon logging into ShareFile, users will no longer be able to use their old password. They will have received an email providing a link to reset their password.For more details on the recent password policy change, refer to Citrix forces password reset to protect against credential stuffing