Mandatory password reset - terrible idea for API users!

  • 4
  • Problem
  • Updated 3 months ago
I just found out about this mandatory password reset policy.  It is a terrible idea for customers that have automated uploads or downloads using the API because the password used by the API needs to be syncronized with a periodic manual reset.  That is a major hassle.  Also, this new policy wasn't communicated to customers, which resulted in well-established processes breaking.  I strongly urge you to prove an opt-out of this policy for certain accounts, otherwise your API basically becomes useless and I have to migrate to a different service that caters to API users.
Photo of Seva Zaslavsky

Seva Zaslavsky

  • 13 Posts
  • 0 Reply Likes

Posted 7 months ago

  • 4
Photo of Ben Grundy

Ben Grundy

  • 23 Posts
  • 10 Reply Likes
I agree with this - it is going to be an absolute nightmare every time they force a change if the effect of this weekend's mass reset is anything to go by.
Photo of Lukas

Lukas

  • 14 Posts
  • 3 Reply Likes
They did not announce how often this reset will take place too. What makes it even more terrible
Photo of Tammy Lewis Deviney

Tammy Lewis Deviney

  • 1 Post
  • 0 Reply Likes
I agree- You have to go thru at least 5 minutes of screens to prove you are not a robot.  When I go in and manually change their password for them - it still does not recognize that they are a legit user!  Very Frustrating!!
Photo of Christopher Reifsnyder

Christopher Reifsnyder

  • 1 Post
  • 0 Reply Likes
Has anyone gotten any resolution on this issue?

Photo of Ben Grundy

Ben Grundy

  • 23 Posts
  • 10 Reply Likes
I asked about the new forced password resets and got a reply stating:

"I have verified internally and could see that going forward, Sharefile will be sending a Survey email to all admins to check the good time for password resets and then the passwords resets will be sent. As of now, we do not have information regarding how frequently these will be sent"

This was back on 12th December 2018.

I haven't pursued it further.