Message 'Sharing from a connector requires having a File Box' when trying to attach a ShareFile file from SecureMail

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  • Problem
  • Updated 3 months ago
I have XenMobile and Sharefile
We access Network Files with the storage zone configured in Connector Only.
We only use iOS. The devices are in MDM.
When in Citrix SecureMail, if create a new mail and choose to 'Attach from ShareFile', we can choose the connecto we need, we can select the file(s) we need, but as we click 'attach', the ShareFile app prompts 'Sharing files from a connector requires having a File Box'.

We would like this feature to be implemented / corrected.

Citrix Support says :
Unfortunately I have to confirm that currently attaching files from the connectors through the SecureMail. is not supported functionality and the message that you receive when trying to attach file “FileBox required” is expected. When sharing the file the special URL link have to be created for the file and when is generated need to be store in the temporary folder that is FileBox, therefore message is pointing this out.
We constantly improving our product and this feature should be visible in the near future, however fell free to provide feedback directly by submitting the suggestion on our community page at:

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Posted 3 months ago

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