Microsoft error with Drive Mapper after Windows update?

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  • Updated 3 months ago
We had several computers have Windows updates this morning and now they are unable to save a file back the ShareFile using Drive Mapper. They can open the file using Drive Mapper on their Windows PC but are unable to save it back to the same named file. If they change the name it will allow them to save it but now we have two files in that folder. The error message mentions a possible virus protection issue. I also notice Drive Mapper had an update too. Anyone else having this issue?
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Kurt LaDow

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Posted 3 months ago

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Leo, Official Rep

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Hi Kurt,

Thank you for reporting this.  We are currently looking into the issue, and if you have not already, please contact our Support team to open a case.

-Leo
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Kurt LaDow

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Just called to open a case and was told it was a known issue and that the release they just pushed out this morning for Drive Mapper might have caused additional users this error now. Was told to start using the web version of ShareFile or download Sync for PC. Neither of these are viable solutions as we switched away from Sync due to the amount of hard drive space the files require and the web version is not user friendly when using 100's of files daily. 
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Leo, Official Rep

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Hi Kurt,

Drive Mapper's hotfix was put out an hour ago, and appears to be available now at dl.sharefile.com/sfdrivemap if your Drive Mapper does not auto-update.

-Leo