Microsoft Teams integration not working

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  • Updated 1 month ago
Anyone been successful in making ShareFile integration work in Microsoft Teams?

On my side I can add my ShareFile acccount and see folders but when I try to open one:
"We can't get your file. We're working on getting them back."

ShareFile on-premise, StorageZone controller 5.3 with Netscalers 11.1
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Posted 6 months ago

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Marques Deane, Employee

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Hi Renaud,

ShareFile is already listed as a Cloud Storage option within Microsoft Teams under the 'Files' tab. To find the controls to enabled ShareFile, sign in to your Office 365 Admin Portal and under Settings Services & Add Ins Microsoft Teams > toggle the switch for ShareFile

Let me know if this helps


Marques Deane
Photo of Renaud


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It's already enabled.
Integration is not working most of the time. Sometime it's working.
It's just not reliable and probably depends on Teams version and/or ShareFile version.
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Brian LeComte

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Same issue here.  Spent 90 minutes on the phone with an engineer Tuesday and have no resolve.  We are on-prem customer and the engineer could log into his Citrix Files account from my Teams connector with no issues.