missing events on webhooks

  • 1
  • Problem
  • Updated 7 days ago

We are not receiving few events on Sharefile webhooks. I uploaded 6 files to the folder ‘missing_events_test’ (https://mcafeeskyhigh.sharefile.com/home/shared/fo04b431-43ea-49a3-8b2b-da6b38932c6a). We received events for only 3 files. This behavior is seen for file updates as well. Could you please get in touch with anyone from Sharefile regarding this?

 

Files Uploaded:

hema_test1.docx at 10:26 PM IST Nov 5th, 2018

hema_test2.docx at 10:28 PM IST Nov 5th, 2018

hema_test3.docx at 10:30 PM IST Nov 5th, 2018

hema_test4.docx at 10:31 PM IST Nov 5th, 2018

hema_test5.docx at 10:31 PM IST Nov 5th, 2018

hema_test6.docx at 10:32 PM IST Nov 5th, 2018

 

Events received for:

hema_test2.docx

hema_test4.docx

hema_test6.docx
Photo of Hemalatha Ganireddy

Hemalatha Ganireddy

  • 2 Posts
  • 1 Reply Like

Posted 1 week ago

  • 1
Photo of Łukasz Trzewik

Łukasz Trzewik

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I have exactly the same problems:
https://community.sharefilesupport.com/citrixsharefile/topics/sharefile-account-webhook-isnt-firing-...

Sharefile support is not replying to my requests tho...
Photo of Robert Jakubowski

Robert Jakubowski, Employee

  • 10 Posts
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A fix for the issue is pending a release. The release is planned for this week. I will let know here once it is deployed.

Apologies for the inconvenience.

Robert
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Robert Jakubowski, Employee

  • 10 Posts
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Hemalatha, Lukasz

The fix has been deployed. Let us know if you still experience any issues.

Thanks,
Robert
Photo of Hemalatha Ganireddy

Hemalatha Ganireddy

  • 2 Posts
  • 1 Reply Like
Thanks Robert! Its working now.