My file upload performance is very slow (less than 10mb/s) but download is around 100mb/s

I have tested uploading and downloading to and from other sites in Atlanta and Dallas and I can consistently achieve 100mbs upload or download from the other sites.

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Posted 5 years ago

5 years ago

Ashlee Burch

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Hi,
The speed of the upload and download could be dependent on the location of the data center for your particular ShareFile account. It's best to contact Support at 1-800-441-3453 and have them give you the location of the data center so that you can do the appropriate speed tests to that location. For instance, some of our East Coast accounts have a data center located in Va, which could provide different response times.

I hope this helps!