New to ShareFile. Is there a way to see client userid's that are assigned?

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  • Updated 11 months ago

I'm new to ShareFile.  I noticed that along with the client's email address it also provides a shorter "User ID".  As an admin, is there a way to see what these client user ID's are?  My clients may ask for these when they are setting up their FTPS transfers instead of the longer username.
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George Nussbaum

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Posted 11 months ago

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Leo, Official Rep

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Hi George,

It's possible for you to see what it is, but not in a convenient manner.  When you go to their user page, there's a (long) alphanumeric user ID in the address.  The user ID they can use should start with a u, followed by the last 9 characters of the longer user ID.  We normally recommend that they log in and go to Settings -> Personal Settings -> Advanced Connections so that they are aware that it exists and have a reference page they can refer to, since it's easier for them to see it than for you to piece it together.