not authorized. no acls tying user to document

  • 2
  • Problem
  • Updated 3 days ago

When a user who signed a document tried to view the executed copy via the link he received the message "not authorized. no acls tying user to document." Can you tell me why this happened?  We have just recently changed our email addresses, but this user was created in RightSignature after the email address changes.  Also, where does RightSignature look when the user clicks on the link to verify the email address.
Photo of Kendra Robertson

Kendra Robertson

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Posted 2 weeks ago

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Photo of Saravanan Kannan

Saravanan Kannan, Employee

  • 14 Posts
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Is this happening for one specific document or for several documents? "No acls tying user to document" - error is shown only when someone else other than owner/signer try to view the document. If this is happening for several documents, you could provide one such document guid and we would look further and see what's going on.