not authorized to use this account - sharefile???

  • 1
  • Question
  • Updated 6 months ago
I have installed the plugin but when I enter in my username and password it says the following  
- not authorized to use this account

Any ideas??
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Alan F

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Posted 6 months ago

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David Prows

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Probably not enabled in "Enable ShareFile Tools" in Admin Settings.

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Alan F

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ok, I will try this out. Hopefully it works. I will let you know either way. I have to contact the admin
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Alan F

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Hi, I'm still having the same problem? any other suggestions?
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Alan F

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Leo, Official Rep

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Hi Alan,

If your user account was set up as a client user instead of an employee user, that is another way to get this message.

-Leo