not authorized to use this account - sharefile??? | Citrix ShareFile Customer Community

I have installed the plugin but when I enter in my username and password it says the following
- not authorized to use this account

Any ideas??

Posted 6 months ago

Probably not enabled in "Enable ShareFile Tools" in Admin Settings.

ok, I will try this out. Hopefully it works. I will let you know either way. I have to contact the admin

Hi, I'm still having the same problem? any other suggestions?

Leo, Official Rep

Hi Alan,

If your user account was set up as a client user instead of an employee user, that is another way to get this message.

-Leo

not authorized to use this account - sharefile???