not authorized to use this account - sharefile???

  • 1
  • Question
  • Updated 3 months ago
cant log in
Photo of Alan F

Alan F

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Posted 3 months ago

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Photo of Prabhat Tyagi

Prabhat Tyagi, Employee

  • 78 Posts
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Hi Alan,

Please see this thread - https://community.sharefilesupport.com/citrixsharefile/topics/not-authorized-to-use-this-account-sha...

If you are a client user, then you will get this error. Outlook Plugin is supported only for employee users. Can you please confirm if that is not the case.

Cheers
Prabhat Tyagi