NOT HAPPY WITH SUPPORT

  • 1
  • Problem
  • Updated 4 months ago

From: ShareFile Support [mailto:support@sharefile.com]
Sent: Friday, February 16, 2018 7:44 AM
To: gord@casapm.ca

Subject: ShareFile Support Request SFSUPPORT-123882


You tell me to use Sync,yet 1st thing that comes up is:
Cannot be configured to a network drive
Cannot set the ShareFile folder as a network drive
Cannot map a folder within the ShareFile folder

Originally we used Sync...........no problems, ShareFile tech then "i-Mapped" us, and another put us on "MapMacker" or something like that. We are having nothing but problems, and WANT the FILES back on our HARD DRIVE, and SYNC'd with ShareFile.

Can we SCHEDULE at time, for someone to log in with me, and get this set up correctley???
Sincerely......Gord Heisler,
gord@casapm.ca
403.550.4673
Photo of Gord Heisler

Gord Heisler

  • 4 Posts
  • 0 Reply Likes
  • FRUSTRATED

Posted 4 months ago

  • 1
Photo of Leo

Leo, Official Rep

  • 346 Posts
  • 25 Reply Likes
Hi Gord,

We're sorry to hear about the issues you're experiencing with Support, and management will be reaching out to you.

-Leo